If you don’t want to receive sales calls from American Health Marketplace, you can ask us to place your telephone number on our “Do Not Call” list. In compliance with federal and state laws, we’ll document your request immediately. Please allow up to 30 days for your telephone number to be removed from any sales programs that are currently underway.

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• Your request can be in writing or by phone, and must include, at a minimum, your telephone number.

• If you have multiple telephone numbers, tell us all numbers that you want to be included.

• You’ll remain on our “Do Not Call” list for five years, unless you ask to be removed.

• If your telephone number ever changes, you must give us your new information for your “do not call” status to remain in effect.

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When we solicit prospective customers, we also honor “do not call” requests on behalf of consumers listed on the National Do Not Call Registry maintained by the Federal Trade Commission and various state-agency lists. Many state, “Do Not Call” regulations permit companies to contact their own customers even though they are on these “Do Not Call” lists. Therefore, if you are a customer, you may be contacted by us even though you are on a state or the national “do not call” list. If you do not want to be contacted by American Health Marketplace even though you are a customer, simply follow the steps above to be placed on the American Health Marketplace “Do Not Call” list and your request will be honored.

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Being on the American Health Marketplace “Do Not Call” list means that you won’t receive sales calls by anybody representing American Health Marketplace. We may still contact you, however, for non-solicitation purposes. This would include things like surveys, billing and other service-related matters.

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All employees that engage in outbound telephone solicitation are trained in this policy and are made aware of these procedures before they are allowed to place calls to consumers. Management reviews the policy with these employees on a regular basis. The methods and procedures in this “Do Not Call” policy are reviewed by American Health Marketplace on a quarterly basis. If a consumer requests a copy of our “Do Not Call” policy, we will send a copy via U.S. mail or electronic mail. The “Do Not Call” policy is also posted on the American Health Marketplace Website. 
 

American Health Marketplace respects the wishes of those customers and prospective customers who do not want to receive telephone solicitation calls from American Health Marketplace in their homes. It is the policy of American Health Marketplace not to make a telephone solicitation call to:

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i) any person who has requested that American Health Marketplace not make such calls to the person’s residence; or

ii) any person who has put their telephone number on a national or state Do Not Call registry, except as otherwise permitted by law.

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A “telephone solicitation call” means any call that is made for the purpose of encouraging the purchase of products and services from American Health Marketplace.

American Health Marketplace maintains a list containing the telephone numbers and names (if provided) of those persons who have told American Health Marketplace that they do not want to receive telephone solicitation calls from American Health Marketplace. Anyone may be placed on American Health Marketplace’s Do Not Call list by:

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i) sending a written request to American Health Marketplace at: [3215 NW 10 Terrace, Suite 211, Oakland Park, FL 33309]; or

ii) e-mailing American Health Marketplace at: [admin@americanhm.org]; or

iii) calling American Health Marketplace at: [888-835-8730] when prompted press 3.

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The request must provide the 10-digit residential telephone number that is not to be called and the person’s name, if desired.

Once a request has been made, the AHM will add the telephone number and name (if provided) to the AHM’s Do Not Call list within thirty (30) days. The AHM will maintain the telephone number and name (if provided) on the AHM’s Do Not Call list for five (5) years, unless a request is made by the person to have the number removed. If a person’s telephone number changes, another request must be submitted to have the new number added to American Health Marketplace’s Do Not Call list.

American Health Marketplace intends to comply with all federal and state Do Not Call laws. Any questions concerning American Health Marketplace’s Do Not Call Policy may be directed to: [3215 NW 10 Terrace, Suite 211, Oakland Park, FL 33309].